PICKLE IT NETWORK PRIVATE LIMITED ("Pickle", “Pickle Network”, "Company", “We”, “Us” or “Our”) is the operator and licensee of https://gopickle.ai (“Pickle Products”), through which it inter alia facilitates the aggregation of videography/photography services (“Services”) to the users of the Pickle Network (“User”, “Users”, “Photographers”, “You” or “Your”).

At Pickle, we aim to ensure a seamless experience for all our users. However, we understand that circumstances may arise where cancellation or refunds may be necessary. This document outlines our cancellation and refund policies to provide clarity on such situations.

We offer a 7-day no-questions-asked refund policy for all users who have subscribed to any of our premium plans. This means that within the first 7 days of purchasing any premium plan, users can request a full refund for any reason.

Eligibility: Only new purchases of premium subscriptions are eligible for the 7-day refund. Renewal payments are not eligible for this refund.

After the initial 7-day period, Pickle will no longer offer full refunds. Users who wish to cancel their subscription after the 7-day window will not be eligible for a full refund, but they may continue to enjoy premium services until the end of their subscription cycle.

Partial Refunds: No partial refunds will be issued for unused portions of a subscription period.

Pickle offers the flexibility to cancel premium subscriptions at any time during the subscription period. However, cancellation will only take effect at the end of the current billing cycle, and users will retain access to premium features until that time.

Process:Users can cancel their subscription through their Pickle account settings or by contacting customer support.

In cases where refunds are applicable (e.g., within the 7-day refund window), the following steps will be taken:

• Refund Method: Refunds will be processed back to the same bank account or payment method used during the initial transaction.
• Processing Time: Refunds typically take between 7-10 business days to be credited back to the user’s account, depending on the bank or payment provider.
• Notification: Once a refund request has been processed, users will receive an email notification confirming the refund and expected timeline.

The following types of transactions are non-refundable under all circumstances:

• Renewals or recurring payments for subscriptions.
• Any other fees that are not explicitly mentioned as refundable.

To request a refund, users can follow these steps: Navigate to the "Studio" section in the Pickle dashboard. Select the studio you wish to cancel and click on "Request Refund."

Alternatively, users can contact our support team at support[at]gopickle.ai with the transaction details. Our team will process the request and confirm the eligibility for a refund based on the timeline mentioned above.

We reserve the right to revise this Cancellation and Refund Policy from time to time by updating this posting. Such revised policies will take effect as of the date of posting.

If You have any further queries regarding the Cancellation and Refund Policyw, feel free to contact Us at hello@gopickle.ai.

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